Lembeh Resort is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website. By using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you book a stay, contact us, or sign up for newsletters or promotions, we may collect personal information such as:

• Name
• Email address
• Phone number
• Mailing address

Usage Data

We may automatically collect certain information when you visit or interact with our Site, including:

• IP address
• Browser type and version
• Pages visited on the Site
• Referring/exit pages
• Time spent on those pages
• Clickstream data
• Device and browser information

This data is used for analytics purposes to help improve the functionality and user experience of our website..

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: To process bookings, reservations, and requests for information.
• To improve our Site: To analyze website usage and improve content and functionality.
• Marketing and Communications: To send promotional materials, newsletters, or other marketing communications if you have opted in to receive them.
• Customer support: To respond to inquiries and provide assistance related to our services.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business (e.g., booking platforms, email marketing services).
• Legal Requirements: If required by law, we may disclose your information to comply with a subpoena, court order, or other legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and serve personalized content. Cookies are small data files stored on your device. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of the Site.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions in emails or by contacting us directly.

To exercise any of these rights, please contact us at info@lembehresort.com.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

8. International Data Transfers

If you are located outside of Indonesia, please note that your information may be transferred to, stored, and processed in Indonesia, where our operation is based. By using our site, you consent to the transfer of your data to Indonesia.

9. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last Updated" date at the top of the policy. Please review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Lembeh Resort

Email: info@lembehresort.com
Phone: +62 823 4313 4335